Chatbots allow businesses to automatically handle repetitive customer queries, but their effectiveness is often limited by pre-programmed responses.
Small and medium-sized businesses often face challenges in organizing data and creating efficient workflows, which can lead to inconsistent data access and slower operations across departments.
We conduct a small survey and interview with 10 candidates
- Small and medium-sized businesses operate in unstable environments, requiring teams to prioritize revenue-generating tasks quickly with limited staff. Often, employees must multitask and organize work documents individually.
- Many businesses lack a specialized customer service department, leading to resource strains during peak seasons when customer inquiries spike.
We come up with 3 user personas
We use card sorting method to build the initial sitemap. Then, we conduct a tree testing with tool optimalworkshop.com The result help us improve the sitemap.
Add customer email to Wentilabs. The agent will automatically respond based on input files. Use auto improve or manual training before sending back to your customer.
Define your template, then Publish
Simply snap a photo, add a comment and send it to your agent as if you are texting a colleague. Your agent will automatically creates a report and follow up list based on template you define
Don’t want to build things manually, answer some questions and Wentilabs will help you get started in no time!
